Shoup & COVID-19 Warehouse Protocol Updates

Revised 28 June 2020

Dear Valued Customer,

In these difficult times, our focus remains on providing the highest quality service and parts while taking steps to protect the health and safety of our customers, our employees, and everyone's families. Effective immediately we will be making the following changes at our retail location in Kankakee, Illinois:

When possible, call 1-800-627-6137 ahead of time to place and pay for your pick-up order. Make sure to tell the salesman that you will be picking your order up at our Kankakee location. If you are unable to order ahead, you will still be able to place your order when you arrive at our location.

In accordance with the government mandate, all customers will be required to wear a mask or face covering while in the store. If you are unable to wear a mask or face covering, please remain in your vehicle and call or text 1-779-236-3227 to notify the counter staff that you would like to place or pick up your order. Your order will be loaded into your vehicle for you. If needed, payment will be collected at that time.

We are still accepting returns; however, we are unable process your return for an immediate credit to be placed toward your current order at this time.

We appreciate your understanding and cooperation during this time. We will return to normal pick-up operations as quickly as possible. We wish you and your families good health, now and in the future.

Sincerely,

Shoup Manufacturing Co.